By Paul Scelsi, Originally published in Roofing Contractor Magazine, March 2023.

Possibly the most critical — and as often underappreciated — part of business, I believe, is the role customer service plays before, during, and long after the transaction concludes with your customers.

Our podcast interview on customer relations features Air Vent Customer Service Manager Shelly Doubet, a 43-year veteran in the art of making clients happy, who retired in February 2023. Doubet shared some of the lessons learned for successful customer service interactions based on her long career at Air Vent, which she joined three years after the company’s founding in 1976.

(Open the PDF link below to continue reading the full article)

 Read the full article - “Commit to be Relentless About Client Satisfaction”

Related Resources:

Podcast: Airing it Out with Air Vent, Episode 31: Have a Relentless Commitment to Serving Your Customers

Additional Resources:

 Read the article - “Handling a Negative Customer Review”